At JENSEN L, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. If you are not satisfied with your purchase from , we are here to help. Please review our refund policy below.

General Refund Policy

1. Eligibility for Refunds

   -You are eligible for a refund if you return the item(s) within 14 days of the delivery date.

   The item(s) must be in their original condition, unworn, unwashed, and with all tags and labels still attached.

   The item(s) must be returned in their original packaging, if applicable.

   You must provide a receipt or proof of purchase.

2. Items Not Eligible for Refunds

    Items that have been worn, washed, or altered in any way.

    Items with missing tags or labels.

    Items that are damaged due to misuse or improper care.

    Items purchased from unauthorized sellers or resellers.

    Items that are part of a final sale or clearance promotion.

3. Refund Process

   To initiate a refund, please contact our customer service team 14 days of the delivery date.

    In your email, please include your order number, the reason for the return, and a photo of the item(s) in question.

    Our customer service team will review your request and provide you with further instructions on how to proceed with the return.

    The refund will be issued to the original payment method used for the purchase.

4. Shipping Costs

    You are responsible for the cost of returning the item(s) to us.

    If the return is due to our error (e.g., you received the wrong item or a defective item), we will reimburse you for the return shipping costs upon receipt of the returned item(s).

Special Considerations

1. Defective Items

   If you receive an item that is defective, please contact our customer service team at within 14 days of the delivery date.

   We will provide you with instructions on how to return the defective item and will arrange for a replacement or refund, at your discretion.

2. Incorrect Items

    If you receive an item that is not what you ordered, please contact our customer service team within 14 days of the delivery date.

    We will provide you with instructions on how to return the incorrect item and will arrange for a replacement or refund, at your discretion.

3. Promotional Items

    Items purchased during a promotional period may be subject to additional terms and conditions. Please refer to the specific promotion details for more information.

 Contact Information

If you have any questions or concerns regarding our refund policy or the return process, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with JENSEN L is satisfactory.

Thank you for choosing JENSEN L. We appreciate your business and look forward to serving you again in the future.